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22nd July 2025

Why Brand Experience Matters More Than Ever with the rise in AI Agent

Evolving AI tools are changing university marketing.

Using OpenAI’s new ChatGPT AI Agent, students are reshaping how they discover, compare, and interact with universities.

This new tool doesn’t just answer questions – it takes action on behalf of the user. It can book appointments, navigate websites, compare course pages, and summarise offers. That means your advertising, landing pages and brand presence now need to convince not only prospective students, but their AI.

What is the ChatGPT AI Agent – and why should universities care?

Launched in July 2025, the ChatGPT AI Agent can handle complex, multi-step tasks.

For students, this could mean asking the agent to:

  • Find top-ranked marketing courses in a particular location

  • Compare tuition fees and accommodation options

  • Draft emails to admissions teams

  • Book an open day or complete application steps

Your university’s brand experience now needs to speak to both students and the AI agents guiding their choices. This shift reflects the rise of agentive marketing – where AI agents act on behalf of consumers, making decisions based on how clearly and consistently your content is structured.

Students were already acting like consumers — now they have help

Even before AI agents, students were already comparison shopping. According to UCAS, 94.5% of applicants receive at least one offer before results day. Many switch choices during Clearing or post-offer periods. Decision-making now stretches across weeks or months and spans multiple platforms.

With ChatGPT AI Agents in the mix, that journey becomes even more complex. These tools can rapidly scan and filter which universities meet specific criteria. If your brand experience lacks clarity, consistency or structure, it’s not just hard for students to engage with – it may never even reach them via AI.

We asked ChatGPT Agent:

“Compare the MSc Marketing (Digital options) programmes at the University of Portsmouth and Bournemouth University — include duration, fees, entry requirements, accreditations, and standout features.”

ChatGPT Agent then browsed course pages, extracted the relevant details, and generated a clear, side-by-side comparison:

ChatGPT Agents make it easier than ever for students to compare universities in seconds—but only if your content is accessible, clearly structured, and consistent across platforms. This is why high-quality, up-to-date marketing content matters: the better your data online, the more prominently and accurately AI can feature your course in comparisons.

What Hunterlodge is doing right now

We’re already helping our university partners prepare for this next shift in digital recruitment. This includes:

  • AI-optimised content strategies that surface well in agent-driven search

  • Performance and brand alignment to ensure trust across channels

  • UX audits to make sure pages are agent-readable and mobile-first

  • Real-time campaign optimisation during critical recruitment windows

Brand isn’t just what students feel  – it’s what their AI agents find

The ChatGPT AI Agent is transforming the way students discover and shortlist universities. Institutions that want to stand out need to think not only about what they say, but how clearly and consistently they say it –  across every channel, every click, and every query.

If your campaigns and content aren’t yet agent-ready, we can help – get in touch mailto: kim.mclellan@hunterlodge.co.uk

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